Digital technologies/Laser cutting/Laser cutting- Beginner/Troubleshooting Laser Cutter Issues

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  • File not sending to the Laser Cutter
    • Try unplugging the USB-A Cable from the laser and plugging it back, the files should now be available on the Laser Screen
    • Make sure to choose the Printer that has a "(USB)" at the end of the printer name in Adobe Acrobat Reader
    • Try turning Off and On the laser
  • Vector not working : When sending a vector file, if the Laser Cutter does a sound right away and doesn't start, it means something is probably wrong with the file.
    • Make sure the line thickness is actually 0.001 inch
    • Make sure opacity is at exactly 100%
    • Make sure that the Vector or Combined setting in the Epilog Driver is selected
    • Try opening the file back in inkscape or your preferred vector software and make sure the lines are a solid color
  • Laser starts shifting on the side
    • Stop the print and make sure the size doesn't exceed the size of the laser's bed (Helix : 18x24" and Mini : 12x24")
    • Ask staff to check the laser, but this issue will probably mean that the laser needs to go Out of Order for maintenance
  • Only part of the file gets printed
    • Check your canvas size is the actual size or bigger that everything that is in that document
    • Make sure that in the Epilog Driver, the "Piece size" is bigger than the size of your document
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